Business VoIP
Anyway on any device, anywhere
Business VoIP Phone Systems
VoIP is used to make calls over your internet connection. Calls can be made using desk phones, mobile apps or softphones with businesses saving over 30% against traditional systems.
There are two solutions available depending on your business needs, offering exceptional call quality and an increasing number of business features.
What does eve's "Exceptional Voice Everywhere" mean?
eve stands out from many other similar services by using an Adaptive Codec for its softphone apps. This means that eve constantly monitors the connection to a user’s smartphone and is able to turn up and down the amount of bandwidth it uses dynamically depending on performance of the mobile data network.
Mobile data signals inevitably vary in strength as users move around (e.g. when in a car or train) meaning on occasions there is insufficient bandwidth to carry the rate of speech packets generated for the highest speech quality settings. In these situations, rather than simply dropping packets (leading to noticeably poor speech) – as happens with many competitor apps – eve will instantly apply higher compression thereby reducing the packet rate to suit and thus maintains intelligibility. When the connection improves, eve will instantly turn up the settings again.
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There is an increasing demand for flexible working, compressed hours and working from home.
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Which VoIP is right for your business?
It’s not just about providing your business with the best products and services available, it’s also about partnership, relationship, and trust. This is the very foundation of our ethos.
BT is scheduled to switch off ISDN telephony network in 2025 and no new orders will be accepted from 2023. Migrating your landlines to VoIP now makes a lot of sense.
Our consultative approach and team of specialists ensure that you receive the very best-fit solution to achieve your operational objectives by integrating your voice and data. Combitel can lower your costs, increase your efficiency and allow your business to have a more connected and mobile workforce.
Cloud vs. On-Premise
One of the biggest decisions businesses make when moving to VoIP is between hosted or on-premise phone systems. Both essentially work the same way, the decision is whether to have a phone system in your office managed by your IT staff or a PBX hosted in the cloud, fully supported and maintained.
If you already have an on-premise system using ISDN phone lines, you may be able to switch to VoIP with no change to your system. If this is not the case, you may look at moving to Hosted VoIP or swapping to a Hybrid PBX. We can help you investigate all options to bring about greater cost savings and reliability depending on your usage requirements.
Cloud Business VoIP
Hosted VoIP works in exactly the same way as an on-premise PBX with the same great features. The key difference is processing is managed, updated and supported in the cloud. This means there is no need for technical expertise to manage the system. Going hosted also opens up opportunities to work from anywhere.
Your desk phones, mobile apps, and softphones connect directly to the Cloud PBX via your internet connection. This means you can unplug your office phone, plug it in at home, and it simply connects (plug and play), or you can pick-up where you left-off by transferring your calls to your mobile.
Benefits of Hosted:
- Same great features of on-premise PBX services, including voicemail, conference calls, and call recording
- Work from anywhere with mobile and desktop apps. Everything you need from the office wherever you choose to work.
- With your PBX hosted in the cloud, if disaster strikes such as power outages, your phone system is still connected
- Minimal onsite equipment is required, typically just handsets and a gateway
- A high degree of scalability and flexibility
On-Premise Business VoIP
On-premise phone system uses SIP Trunks to make VoIP calls over your internet connection. SIP Trunks simply replace all analogue and ISDN copper phone lines. You can run a SIP Trunk over your existing data network, regardless of how many sites this includes. By consolidating your voice and data over one resilient connection, you can unify all of your traffic with a single supplier.
SIP brings about many benefits:
- Potential for improved cost efficiency and cost savings
- Additional users can be added quickly without having to wait for more circuits to be installed
- Users can be routed to other sites quickly, so you control where phone service is being provided
If you already own a PBX system but is not compatible with SIP, it is possible to install a Hybrid system that is compatible with your digital desk phones. A Hybrid solution will provide low-cost calling benefits of VoIP without having to replace your entire system. New IP phones and media devices can be introduced so you can benefit from additional features of Unified Communications & Collaboration.
On-premise PBX is considered an Enterprise IP Voice solution. With this solution you pay for the SIP Lines, not per user.
Combitel provides, installs and maintains telephone systems from the world’s leading manufacturers, including Avaya, Mitel and Panasonic.
Why Is Cloud VoIP Great For Business?
With cloud VoIP, the system grows with you. You only need to start off with one user. Add or remove users when you need each month. You don’t even need to use phones at all, opting for smartphone mobile apps and Softphones (using a headset connected to your computer or tablet)
Your spending each month is fixed, with a call bundle you can easily manage your budget
You get all the great features of an enterprise system, without a large initial investment including Auto-attendant, Voicemail to email, Call Recording and On-hold.
Keep your numbers
Because VoIP is a cloud-based technology it has no physical location. Therefore, you can choose a phone number from anywhere in the UK. We simply port any required numbers onto the VoIP system so you can keep all of your existing numbers. You can also add non-geographic numbers at any time including 0800 or 03 numbers for specific marketing campaigns.
Desk Phones
If you need to communicate from a desktop phone, I have selected the best handsets for you to use, including Mitel and Yealink.
Do you need mobility but still want a desktop phone? I can also support a range of cordless handsets and headsets.
Apps
Benefit from increased productivity and save money by using a mobile app to access all features on the go, using your smartphone or iPad.
Search your contacts, see who’s available, talk to and instant message your colleagues using my smart easy to use interface.
You control where your calls ring, set your current availability or even set your future availability right from your mobile device without needing to log in to my portal.
By combining a suitable headset with my desktop app, you can work more comfortably at your keyboard and enjoy all my features from your screen.
Portal
My portal is your gateway to controlling my features to match your specific requirements. It is easy to navigate and designed to be highly intuitive.
- My designers built the graphics and menus around essential customer requirements.
- How would you like your calls to be routed?
- Would you like to manage your contacts?
- Do you need to set up or amend a hunt group?
- How about reporting on communications activity across your business?
- Do you need to gain access to your call recordings?
- Why not set your availability by updating your current status, to automatically divert your calls?
Licences
Making the decision to buy eve could not be more straightforward. Licences will be paid for by one monthly payment that covers the features listed.
There are four core licence types to choose from.
 Entry |
 Essential |
 Everywhere |
 Everything |
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| Dial tone | • | • | • | • |
| Voicemail | • | • | • | • |
| Hunt group capability | • | • | • | • |
| Busy lamp field | • | • | • | • |
| Music on hold | • | • | • | • |
| Exceptional call protection | • | • | • | • |
| Call recording | • | • | • | • |
| On-demand call recording | • | • | • | • |
| Microsoft Teams integration* | • | • | • | |
| Chat | • | |||
| Group chat | • | |||
| Presence | • | |||
| 1:1 Collaboration | • | |||
| Team Collaboration | • | |||
| Mobile App | • | • | ||
| Desktop App | • | • |
Work from anywhere
Connect+ Broadband dedicated for eve
For all VoIP/SIP phone systems, good internet access is essential. Connect+ is an eve Voice dedicated broadband solution prioritised for eve Voice and SIP. If your business needs a low maintenance broadband solution, at an affordable price, talk to us.
The best part about choosing Connect+ for your business broadband, is that we’re here to look after you. We’re so confident we’ll do a great job, that we won’t tie you in to a contract, but rely on our exceptional service to keep you with us.
Business VoIP from YVS
We give businesses the right tools to do the job effectively and efficiently, whether it’s a single analogue line or a complex installation to a cutting-edge cloud VoIP service.
YVS work with you to deliver on time, on budget and according to your full expectations.
Selecting the right VoIP product and connectivity to manage your communications makes all the difference to your productivity and the flexibility to respond to rapidly changing business environments.
Our cloud and hybrid solutions provide you with the opportunity to upgrade legacy systems and evolve the effectiveness and efficiency of your voice and video services. With emerging technologies and the migration from traditional ISDN voice to SIP services, the drive for flexibility is now more apparent than ever.
Frequently Asked Questions
How long does it take to setup
10 to 12 working days to setup your licence and configure your services.
On-Hold & VoiceMail
Auto-attendant can be setup so your calls hear a recorded message to hold or an to select an option to leave a voicemail. All voicemail recordings are emailed to you immediately. We can also provide professional voice and music recordings for callers on hold.
Are there any setup costs
Yes, there are charges for number porting or new numbers, handsets and peripherals and any on-site engineer time. If you choose to migrate to Connect+ broadband there will be a small setup cost.
I’ve got two numbers currently, can I keep both
Yes, you can keep all the numbers you have and move them to the cloud. Once moved you can use them for hunt groups, direct dial and specific campaigns
Do you offer Maintenance
Maintenance is not required for cloud phone systems so we offer free support for the lifetime of your contract.
What happens if broadband goes down
At setup, we will discuss and agree a disaster recovery plan with you. This includes diverting calls to smartphones on 4G or any other UK number you choose.
Do you supply hardware and installation
We provide a selection of desktop handsets from Mitel, Yealink and Polycom and Netgear switches. If you don’t already have an IT network, we can provided all switches and cabling required as well as fully qualified IT engineers to complete your installation.
Business VoIP from YVS truly gives you exceptional voice everywhere. To discuss your requirements or to find out how eve can benefit your business, please contact us.